Terms of service
YOUR ORDER
By placing an order on the website, you certify that you are 18 years of age or older. We reserve the right to cancel your order if we suspect that you have provided false information during your order or if you have credit issues.
Please note that products in your cart may be purchased by other customers until you complete your order and receive an order confirmation via email.
Once we receive your order, we will send a confirmation of your purchase (including order number and product information) to the email address you provided when placing the order. Therefore, it's important to provide correct delivery and contact information (including email address) when placing your order. We reserve the right to charge a fee to cover any costs incurred due to incorrect information provided with your order.
We recommend saving your order confirmation, as it facilitates any future contact with our customer service regarding your order. The order confirmation is solely proof that we have received your order and does not confirm acceptance of the order. Once your order has been processed, we will send a delivery confirmation via email containing all relevant information regarding your order. The estimated delivery time, as stated in "DELIVERY AND CANCELLATION" below, begins from the day we accept your order.
PRICES
All prices on our website include VAT in accordance with applicable VAT legislation. If your order is placed from a country outside the EU, prices are excluding VAT. Deliveries to countries outside the EU may incur customs fees and other charges, and it is your responsibility as the recipient of the order to pay these fees. The customs fee is calculated based on the price you paid for your order. Please note that we have no control over these fees, and we cannot predict the exact amount for each country. If you have questions, please contact Customs.
After placing an order via the website, we will not make any adjustments to the amount you have paid, except if you have paid an incorrect price due to technical problems or incorrect information on the website.
PAYMENT
We offer various payment options for the payment of your order. In the checkout, you will find all payment methods available for the country you are in. We reserve the right to change the payment method if the option you selected for any reason does not work at the time of purchase.
We are not responsible for any currency conversion costs that your bank or credit card company may apply when you pay in your local currency.
PROMOTIONS AND OFFERS
We sometimes offer promotions and other offers on the website, and the terms of these promotions and offers are specified for each specific campaign or specific offer. The terms apply as long as the campaign is active and for the specific items specified (please note that the purchase of gift cards is never included in our promotions or offers). We reserve the right to terminate promotions at any time, and when a campaign ends, these general terms apply instead of the terms that applied to the specific campaign or offer. A promotion that only includes certain products always applies for a limited time, as long as the specific item is in stock.
If you wish to return a product purchased during a "buy one, get one free" or "3 for 2" promotion, you must always make a full refund for a refund. So you must return all the products you bought during the campaign period. If you have participated in a campaign with special conditions, such as a discount on your purchase because the total amount exceeded a certain amount, and your order after a return no longer meets the conditions to take advantage of the offer during the campaign, we will adjust your refund in accordance with the terms of the campaign. Our discount codes cannot be used in combination with other discounts or offers on the website unless otherwise specified.
DISCLAIMER AND LIMITATION OF LIABILITY
We do our utmost to ensure that all information on our website is complete, correct, and up-to-date. However, despite this effort, the information may sometimes be incomplete, incorrect, or outdated. We reserve the right to correct any inaccuracies and to change and update information on the website at any time. We also reserve the right to discontinue selling a particular product without notice. If an incorrect price has been set for an item you have ordered, we will notify you of this and await your approval of the new price before proceeding with your order.
Please note that we do not guarantee compatibility with products not manufactured by us, unless expressly stated in the description or specification of the product.
We are not liable for damage to other items or losses caused by your use of our products. You are responsible for using the product in accordance with applicable user instructions and care instructions and for handling the product with reasonable care. You are also responsible for checking that the product is not defective before starting to use it.
Our liability for any losses or damages arising from your order on the Website is limited to the total amount of your order, unless otherwise provided by applicable mandatory legislation. We are not liable for indirect losses or indirect damages.